Gutsalo Denis
Geroev Maydanu str. 9\1 Cherkasy, Ukraine
+380979592776
Aproachingfest@gmail.com
Skills
Completed QATestLab’s “Software Testing Fundamentals” course. Knowledge of software quality assurance processes, familiar with such concepts as creating test plans, bug reports, and checklists.Worked with - HelpDesk, ServiceDesk, Mantis. Basic knowledge of HTML/CSS, relational databases, SQL, client-server architecture, API testing.Experience with operating systems - Android, IOS,WINDOWS. Responsible, initiative, attentive to details, and willing to learn new knowledge.
Language Skills English - A2 (reading and writing) Ukrainian/Russian - native
Work Experience
APRIL 2019– MARCH Kyivstar, Cherkasy – Senior Specialist of B2B Customer Support
● Solving financial problems for B2B customers ● Resolving complex problems that other departments were unable to solve
Responsible for fixing emergent failures in the company’s services (cell network, internet, TV)
● Planning work schedules for other departments’ employees● Conflict resolution in social media
MARCH 2018– JULY 2018 Kyivstar, Kyiv – Customer Support
● Training of new employees
AUGUST 2016 – MARCH 2018 Kyivstar, Cherkasy – Customer Support
● Providing support for customers
● Solving complex problems of customers
● Advertising and sale of the company’s services
Еducation SEPTEMBER 2010 – JUNE 2014
Cherkasy Polytechnic College– Junior Specialist Specialization: Software Development SEPTEMBER 2014 – JUNE 2016 Cherkasy State Technological University–Bachelor’s degree Faculty: Information Technologies and Systems Specialization: Computer Science DECEMBER 2019 – JANUARY 2020
QATestLab’s Software Testing Fundamentals https://training.qat...g-fundamentals/