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Aproachingfest

Регистрация: 10 апр 2020
Offline Активность: 28 апр 2020 13:22
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Мои темы

Ищу работу Jun. QA. REMOTE Or not...

10 апреля 2020 - 19:25

Gutsalo Denis

Geroev Maydanu str. 9\1 Cherkasy, Ukraine

+380979592776

Aproachingfest@gmail.com

Skills

Completed QATestLab’s “Software Testing Fundamentals” course. Knowledge of software quality assurance processes, familiar with such concepts as creating test plans, bug reports, and checklists.Worked with - HelpDesk, ServiceDesk, Mantis. Basic knowledge of HTML/CSS, relational databases, SQL, client-server architecture, API testing.Experience with operating systems - Android, IOS,WINDOWS. Responsible, initiative, attentive to details, and willing to learn new knowledge.

 

Language Skills English - A2 (reading and writing) Ukrainian/Russian - native

 

Work Experience

APRIL 2019– MARCH Kyivstar, Cherkasy – Senior Specialist of B2B Customer Support

● Solving financial problems for B2B customers ● Resolving complex problems that other departments were unable to solve 

Responsible for fixing emergent failures in the company’s services (cell network, internet, TV)

● Planning work schedules for other departments’ employees● Conflict resolution in social media

MARCH 2018– JULY 2018 Kyivstar, Kyiv – Customer Support

● Training of new employees

AUGUST 2016 – MARCH 2018 Kyivstar, Cherkasy – Customer Support

● Providing support for customers

● Solving complex problems of customers

● Advertising and sale of the company’s services

Еducation SEPTEMBER 2010 – JUNE 2014

Cherkasy Polytechnic College– Junior Specialist Specialization: Software Development SEPTEMBER 2014 – JUNE 2016 Cherkasy State Technological University–Bachelor’s degree Faculty: Information Technologies and Systems Specialization: Computer Science DECEMBER 2019 – JANUARY 2020 

 

 

QATestLab’s Software Testing Fundamentals https://training.qat...g-fundamentals/