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Software Quality Book Excerpts (you need to register to download excerpts)

Effective Prototyping for Software Makers -- Chapter 3, Verify Prototype Assumptions and Requirements

Software Requirements, Second Edition -- Chapter 7, Hearing the Voice of the Customer

Managing the Testing Process: Practical Tools and Techniques for Managing Hardware and Software Testing, 2nd Edition -- Chapter 2, The Test Plan

Effective Prototyping for Software Makers -- Chapter 2, The Effective Prototyping Process

Dreaming in Code -- Chapter 1, Doomed

Lessons Learned in Software Testing: A Context-Driven Approach -- Chapter 3, Testing Techniques